F.A.Q. Order and Sales

Orders and payment#

Order Process for Software#

  • Online shop: edddison is available for Autodesk Navisworks, Autodesk 3ds Max Interactive, Trimble Sketchup, Unreal Engine, Unity and Siemens Tecnomatix Plant Simulation
  • edddison for Interviews3D can only be ordered manually. Send an E-Mail to sales[at]edddison.com for further information.

Order process for Hardware#

Ask for a quote and send an E-Mail to sales[at]edddison.com.

For students and pupils#

Students get edddison software products for free. An exception is edddison for Interviews3D.edddison for Interviews3D.

How to get?: Go to Education Pricing and fill out the form.

Note: Please send a proof of eligibility issued by the faculty/institution with current date, your full name and institution name to sales[at]edddison.com. We accept School ID cards, Report cards, testimonials, Tuition bills or statements.

Academic institutions like universities and schools get 25% off on software An exception is edddison for Interviews3D. Send a request to sales[at]edddison.com.

I want to purchase a bulk order. What are my options?#

Drop us a note at sales[at]edddison.com and let us know what you are interested in. We will happily support your efforts.

Currency: All prices are in EUR (€)#

What are the accepted payment methods?#

  • Wire transfer via Sofort Banking. Note: A “Sofort Banking by Klama” account is not needed.
  • Paypal.
  • Credit Card. Note: The accounting takes place via Paypal.

Where do I get the newest prices?#

Prices are available here. (LINK)

Do I need an edddison account to order?#

Yes. Manage and download the latest software and license keys at your personal dashboard.

Where can I get my invoices?#

  • Invoices for software are delivered by E-Mail (if ordered online) or can be downloaded at your account at “Order History”.
  • Invoices for physical goods and Interviews3D are included in the package or/and sent by E-Mail.

How much tax do I have to pay?#

  • For B2C customers: All our products have a 20% tax. If you live in Austria you have to pay taxes for your purchase.
  • For B2B customers in Austria: All our products have a 20% tax. If you live in Austria you have to pay taxes for your purchase.
  • For B2B customers in the European Union with VAT-ID: If you live in the European Union and you provide us a valid VAT-ID you do not have to pay taxes.
  • For B2B customers in the European Union without VAT-ID: If you live in the European Union and you don’t have a valid VAT-ID you have to pay taxes.
  • For B2B customers outside the European Union: If you live outside the European Union your purchases are tax free.

Download the software and license key#

We are providing a dashboard, where you can manage and download the software. In some cases we can also send the software via download link.

Is it possible to avoid any automatic renewal?#

The software will not automatically renew. Clients will receive a mail before the expiring date and can decide to renew or not.

SHIPPING (Hardware): Can I track my order?#

Yes. We will send you an E-Mail notifying you when the items have been dispatched. This E-Mail includes the tracking number of the parcel.

Licensing#

What are subscription-based offerings?#

A subscription-based offering is a business model where a customer pays a subscription price in order to access the products or services.

Why Subscription and not perpetual?#

It is the best way to ensure compatibility and a maximum speed of new improvements to your software.

edddison is an add-on for 3D software. Now we offer the same business model as most of the 3D software producers, so no problems can occur in the daily drift.

Trend: Gartner reports that “by 2020, more than 80 percent of software vendors will change their business model from traditional license and maintenance to subscription.”

Subscription benefits#

  • Save money: Every subscription license comes with three free additional viewer licenses. Open and run a “non-editable” edddison configuration on other computers without extra costs
  • More license options: Per seat subscription or floating license.
  • Floating license: There is no need to buy extra licenses. Use your software at home, when traveling or anywhere.
  • Always up-to-date: Get the latest updates for free. A subscription entitles you to all product updates, including major and minor releases, released during your membership period. You always have the latest version, regardless of when you bought your license.
  • Get the software you need for as long as you need it: Subscribe 3 months or annually (1 year).
  • It makes budgeting easy for you, so you can control your spending
  • Allows customers to easily scale up or down without worrying about extra paperwork
  • Closer customer relationship: As the software producer, we´d like to build a closer relationship with our clients.
  • You can still use the existing edddison software, but you will not receive updates in future.
  • You still have access to previous versions (up to 1.3.4).

What are Floating Licenses#

A floating license can be used on multiple machines, as long as the number of opened edddison editors does not exceed the number of licenses.

What are Per seat subscription licenses#

(also called node-locked license)

A fixed-seat license is limited to one machine. To transfer it, log-in and use the dashboard at edddison.com.

How does edddison know (read the license key)?#

An Internet connection is required to run edddison.

Other license models#

Contact us if you need permanent licenses, bulk order or if you have any specific demand at inbox(@)edddison.com.

enterprise license#

A software site license that is issued to a large company. It typically allows unlimited use of the program throughout the organization, although there may be restrictions and limitations. Contact us at inbox(@)edddison.com

What is a viewer license?#

Share edddison projects. You can install and run edddison projects on up to three extra computers. Prepare the project at your workstation and then install it on other computers.

Whats the difference? edddison viewer projects can not be edited. But still you can change interfaces from e.g. a tabletop system (markers tracked by a webcam) to use the controller on an iPad.

Contact us if you need this license inbox(@)edddison.com.

One connection license#

We can deliver this special license key for “edddison viewers”. To activate the software a internet connection is needed at the beginning. The expiring date is the same as your main license key.

Contact us if you need this license inbox(@)edddison.com.

Offline license#

We can deliver this special license key for “edddison viewers”. To activate the software there is no internet connection needed. The expiring date is the same as your main license key.

Contact us if you need this license inbox(@)edddison.com.

Where can I find the license key and hardware ID in the edddison software.#

In edddison go to the Menu Help->About

For developers#

We are offering an API to develop add-ons like plug-ins or connect hardware inetrfaces etc. Contact us at inbox(@)edddison.com

Reseller#

To become a reseller, go to edddison partner program